Learning path
People Manager Certificate
Learn to set direction, develop people, address problems promptly and fairly, and recognize when to involve HR or another designated contact.
What you will be able to do
- Evaluate a first-90-days plan for actions that clarify expectations and build team trust
- Prioritize team tasks against agreed goals, urgency and available capacity
- Select how to delegate a task based on team members' skills, development needs and workload
- Choose feedback and coaching responses that use specific evidence, active listening and, where it fits, the GROW model
- Assess team members' performance against agreed criteria and evidence from the full review period
- Select recognition and feedback practices that acknowledge contributions and help people raise concerns
- Analyze team behaviors using a development-stage framework to select appropriate support
- Choose a structured approach to a conflict, and identify issues that must go through a designated process
- Evaluate a change plan for how it handles communication, workload and participation in remote and hybrid teams
- Determine the appropriate response and reporting route for workplace issues under ethical, legal and policy requirements
About this path
Learn to set direction, develop people, address problems promptly and fairly, and recognize when to involve HR or another designated contact.
How it works
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Complete the required learning: 14 courses across nine modules and three Global HR World lessons.
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Practice with the Manager's Toolkit of 13 practical tools.
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Pass the automatically scored scenario assessment to earn a verifiable Global HR World certificate.
The path, in order
20 stages · About 20 hours
14 open to preview now 6 unlock when you enroll
- Getting started
- People Manager Certificate: Start here 20 min 3 lessons Locked Opens when you enroll in the path
- Manager's Toolkit 25 min 5 lessons Locked Opens when you enroll in the path
- 1. Become a manager
- Becoming the Boss: A Guide for New Managers 1 hour Interactive e-learning Preview
- 2. Direct the work
- Planning the Team's Work 30 min 4 lessons Locked Opens when you enroll in the path
- The Secrets of Skilled Delegation 75 min Interactive e-learning Preview
- 3. Feedback and coaching
- Giving Effective Feedback 1 hour Interactive e-learning Preview
- Develop a Thriving Team 85 min Interactive e-learning Preview
- 4. Performance
- Performance Management 110 min Interactive e-learning Preview
- 5. Motivation and safety
- Motivating Your Team 80 min Interactive e-learning Preview
- Strengthening Team Resilience: Fostering a Fearless Team Culture 50 min Interactive e-learning Preview
- 6. Build the team
- The Four Stages of Team Development 30 min Interactive e-learning Preview
- 7. Conflict
- Resolving Conflict 90 min Interactive e-learning Preview
- 8. Change and remote work
- Leading Through Change 55 min Interactive e-learning Preview
- A Guide to Managing Remote Teams 70 min Interactive e-learning Preview
- Leading Hybrid Teams 30 min 4 lessons Locked Opens when you enroll in the path
- 9. Fair and lawful
- How to Conduct an Effective Job Interview 70 min Interactive e-learning Preview
- How to Be an Ethical Leader 90 min Interactive e-learning Preview
- Letting an Employee Go Gracefully 75 min Interactive e-learning Preview
- When to Involve HR 45 min 7 lessons Locked Opens when you enroll in the path
- Final assessment
- People Manager Certificate: scenario assessment 45 min Scored assessment Locked Opens when you enroll in the path
Optional courses
Go deeper on topics you choose. These courses are not needed to complete the path or earn its certificate.
