Human Resources
Resolving Conflict
At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly. In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to resolve confl...
Skills you will build
About this course
At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly. In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior. Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.
Course outline
8 topics · 90 min
- 1 Common Causes of Conflict in the Workplace
- 2 Understanding How People Deal With Conflict
- 3 6 Steps to Mediate Conflict Between Employees
- 4 Dealing With Frustrated or Angry Employees
- 5 A Manager's Guide to Dealing With Abusive Behavior
- 6 Conflict Resolution Tips and Techniques
- 7 Summary
- 8 Quiz
Resolving Conflict
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Videos