Professional Skills
How to Have a Difficult Conversation
No one loves having a difficult conversation at work – but most of us have had to do it. Because it’s so common, knowing how to navigate a sensitive discussion effectively is essential. Whether you need to confront a coworker, give an employee bad news, or discuss a delicate issue with your boss, you will learn a four-...
Skills you will build
About this course
No one loves having a difficult conversation at work – but most of us have had to do it. Because it’s so common, knowing how to navigate a sensitive discussion effectively is essential. Whether you need to confront a coworker, give an employee bad news, or discuss a delicate issue with your boss, you will learn a four-step process to help you have that difficult conversation. You’ll also learn what to do before, during, and after your discussion to confidently engage your teammates, reach a place of mutual understanding, and overcome issues in the workplace.
Course outline
8 topics · 35 min
- 1 Introduction
- 2 Step 1: Prepare
- 3 Step 2: Frame It Effectively
- 4 Step 3: Discuss the Issue
- 5 Step 4: Wrap Up the Discussion
- 6 A Real-World Scenario
- 7 Summary
- 8 Quiz
How to Have a Difficult Conversation
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Scenarios