Professional Skills
Workplace Communication Basics
What do most great employees have in common? Stellar communication skills. In this course, you’ll learn why having excellent communication skills is so important in the workplace, and how you can improve yours.
1 lesson
130 min
Beginner
Online, at your own pace
Skills you will build
Workplace Communication
Active Listening
Verbal Communication
Course outline
16 topics · 130 min
- 1 Why Communication Matters
- 2 How to Use Verbal, Nonverbal, and Written Communication
- 3 Improving Your Verbal Communication Skills
- 4 Starting a Conversation
- 5 Strategies for Effective Listening
- 6 Asking Closed Versus Open Questions
- 7 Ending a Conversation Positively
- 8 Improving Your Business Writing Skills
- 9 How to Write with Purpose
- 10 Choosing the Right Medium
- 11 Writing for Your Audience
- 12 How to Structure Your Writing
- 13 How to Improve Your Grammar, Spelling, and Punctuation
- 14 How to Edit and Proofread Your Work
- 15 Quiz
- 16 Summary
Workplace Communication Basics
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Scenarios