Professional Skills
Resolving Conflict With Coworkers
Getting along with coworkers can be tricky – but not impossible. This course guides you on how to work through conflict with coworkers to achieve positive outcomes. You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a stand...
Skills you will build
About this course
Getting along with coworkers can be tricky – but not impossible. This course guides you on how to work through conflict with coworkers to achieve positive outcomes. You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or you’re dealing with an abusive coworker.
Course outline
14 topics · 45 min
- 1 Rethinking the Role of Conflict at Work
- 2 Understanding Why Conflict Happens
- 3 Assess Your Approach
- 4 Approach #1: Avoid
- 5 Approach #2: Appease
- 6 Approach #3: Compete
- 7 Approach #4: Bargain
- 8 Approach #5: Collaborate
- 9 Which Approach Is Best?
- 10 Guide to Having a Difficult Conversation
- 11 When and How to Escalate an Issue
- 12 Do's and Don'ts
- 13 Quiz
- 14 Summary
Resolving Conflict With Coworkers
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Scenarios