Customer Success and Service
Optimizing Customer Communication Across Channels
Phone, email, social media – there are many ways to communicate with customers. Each channel has unique requirements and etiquette. With so many ways to communicate, how can you give customers a cohesive experience? You’ll start this course by reviewing different types of customer communication channels. Then, dive dee...
Skills you will build
About this course
Phone, email, social media – there are many ways to communicate with customers. Each channel has unique requirements and etiquette. With so many ways to communicate, how can you give customers a cohesive experience? You’ll start this course by reviewing different types of customer communication channels. Then, dive deeper into four channels, exploring strategies to optimize customer communications. Then, learn ways to seamlessly switch between channels and even incorporate multiple channels into an overarching strategy.
Course outline
9 topics · 90 min
- 1 4 Types of Customer Service
- 2 Writing Outstanding Customer Emails
- 3 Talking to Customers on Live Chat
- 4 Supporting Customers on Social Media
- 5 Mastering Customer Service Phone Calls
- 6 Successful Channel Switching in Customer Service
- 7 An Introduction to Omnichannel Customer Service
- 8 Summary
- 9 Quiz
Optimizing Customer Communication Across Channels
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Videos