Professional Skills
Mastering the Art of Listening: Building Stronger Connections
In You’re Not Listening: What You’re Missing and Why It Matters, author Kate Murphy shares the latest research on effective listening. In this course, you’ll learn strategies for improving listening skills. First, you’ll discover how our brains respond when we’re engaged in conversation. You’ll then get best practices...
Skills you will build
About this course
In You’re Not Listening: What You’re Missing and Why It Matters, author Kate Murphy shares the latest research on effective listening. In this course, you’ll learn strategies for improving listening skills. First, you’ll discover how our brains respond when we’re engaged in conversation. You’ll then get best practices for effective listening, including creating the right environment, engaging curiosity, supporting – rather than shifting – the conversation, and embracing silence.
Course outline
12 topics · 50 min
- 1 Introduction
- 2 Getting in Sync
- 3 Listening to More Than Just Words
- 4 Create an Environment for Listening
- 5 We Don’t Listen to Those Who Matter Most
- 6 Engage Your Curiosity
- 7 Support, Rather Than Shift, the Conversation
- 8 Did You Hear? Gossip Is Good
- 9 Mind Your Internal Dialogue
- 10 Embrace Silence
- 11 Conclusion
- 12 Quiz
Mastering the Art of Listening: Building Stronger Connections
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Videos