Professional Skills
Master the Art of Verbal Communication
Whether talking, listening, or presenting – most of us are constantly communicating verbally at work. A vital skill, it’s also one we can continually improve. In this course, you’ll learn how to make a great first impression and have an amazing conversation. Plus, you’ll get strategies to escape from the tight spots th...
Skills you will build
About this course
Whether talking, listening, or presenting – most of us are constantly communicating verbally at work. A vital skill, it’s also one we can continually improve. In this course, you’ll learn how to make a great first impression and have an amazing conversation. Plus, you’ll get strategies to escape from the tight spots that sometimes constrain us when we communicate with others.
Course outline
10 topics · 70 min
- 1 Introduction To Verbal Communication
- 2 Making A Great First Impression
- 3 Go-To Conversation Starters
- 4 Asking Closed Versus Open Questions
- 5 Strategies for Effective Listening
- 6 Repairing Communication Mistakes
- 7 Ending a Conversation Positively
- 8 Becoming an Expert Verbal Communicator
- 9 Summary
- 10 Quiz
Master the Art of Verbal Communication
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Scenarios