Customer Success and Service
Customer Service Skills
Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products and services, but also make them feel valued. Contrary to popular belief, customer service isn’t about the customer always being right – it’s about building positive relations...
Skills you will build
About this course
Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products and services, but also make them feel valued. Contrary to popular belief, customer service isn’t about the customer always being right – it’s about building positive relationships, making them feel heard, and solving problems with care. Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level.
Course outline
8 topics · 75 min
- 1 Introduction to Improving Your Customer Service Skills
- 2 4 Important Skills You Need in Customer Service
- 3 Working With Different Customer Personality Types
- 4 Overcoming Empathy Fatigue in Customer Service
- 5 A Guide to Troubleshooting Customer Issues
- 6 Knowledge Check
- 7 Summary
- 8 Quiz
Customer Service Skills
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Scenarios