Customer Success and Service
Customer Service Fundamentals
The health of a business depends on the strength of its customer relationships. Yet every interaction is different – what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what takes a customer experience from adequate to excell...
Skills you will build
About this course
The health of a business depends on the strength of its customer relationships. Yet every interaction is different – what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what takes a customer experience from adequate to excellent? This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.
Course outline
5 topics · 50 min
- 1 What Is Customer Service and Why Does It Matter?
- 2 Balancing Personable and Professional Customer Service
- 3 Meeting and Exceeding Customer Expectations
- 4 Summary
- 5 Quiz
Customer Service Fundamentals
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Videos