Customer Success and Service
Customer Communication Essentials
Expert communication skills and exceptional customer support go hand-in-hand. Whether you’re answering questions, resolving problems, or developing rapport with customers – a positive experience starts with friendly, empathetic, and effective communication. In this course, learn how to improve the customer experience b...
Skills you will build
About this course
Expert communication skills and exceptional customer support go hand-in-hand. Whether you’re answering questions, resolving problems, or developing rapport with customers – a positive experience starts with friendly, empathetic, and effective communication. In this course, learn how to improve the customer experience by becoming a better listener and communicator. Some specific skills you’ll develop include: starting and ending customer conversations, listening to understand customers and identify their needs, and providing empathetic and personalized support. At the end of the course, practice everything you’ve learned with a real-world customer scenario.
Course outline
9 topics · 90 min
- 1 Why Strong Communication Skills Are Essential
- 2 Greet Customers Warmly and Productively
- 3 Listen to Understand Customers
- 4 Personalize Customer Interactions
- 5 Express Empathy
- 6 End on a Positive Note
- 7 Practice Your Communication Skills
- 8 Summary
- 9 Quiz
Customer Communication Essentials
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Scenarios