Customer Success and Service
Coping With Stress and Uncertainty During COVID-19
In the wake of the ongoing COVID-19 pandemic, many of us continue to feel overwhelmed and emotionally on edge. But as difficult as the situation is – and as powerless as you might feel – you can take steps to improve your emotional well-being. And in this course, you’ll learn how. First, you’ll learn why coping in a cr...
Skills you will build
About this course
In the wake of the ongoing COVID-19 pandemic, many of us continue to feel overwhelmed and emotionally on edge. But as difficult as the situation is – and as powerless as you might feel – you can take steps to improve your emotional well-being. And in this course, you’ll learn how. First, you’ll learn why coping in a crisis is challenging, as well as how you can best understand your stress response and emotional triggers. Then, you’ll learn how to grapple with those feelings through a variety of effective coping techniques.
Course outline
17 topics · 2 hours
- 1 Coping in a Time of Crisis
- 2 Assessing Your Stress Triggers
- 3 How We React to Stress
- 4 Reframe Your Thinking
- 5 Focus on What You Can Control
- 6 Create a Routine and Sense of Normalcy
- 7 Find Positive Distractions
- 8 Connect With Others
- 9 Practice Calming Techniques
- 10 Get Moving
- 11 Be Kind to Yourself
- 12 Information for Health Care Workers
- 13 Information for Protecting Yourself at Work
- 14 Information for Parents
- 15 Do’s and Don’ts
- 16 Summary and Additional Resources
- 17 Quiz
Coping With Stress and Uncertainty During COVID-19
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Knowledge checks