Professional Skills
A Step-by-Step Guide to Problem-Solving
When faced with an unfamiliar problem, where do you start? By assessing the issue and possible solutions? By jumping into action with the first strategy that comes to mind? Or, by simply avoiding the situation, hoping it resolves itself? We all take different approaches to problem-solving – with varying levels of succe...
Skills you will build
About this course
When faced with an unfamiliar problem, where do you start? By assessing the issue and possible solutions? By jumping into action with the first strategy that comes to mind? Or, by simply avoiding the situation, hoping it resolves itself? We all take different approaches to problem-solving – with varying levels of success. Although there’s no single, best approach, using a problem-solving framework can improve your results. In this course, you’ll learn a five-step approach to overcoming problems.
Course outline
8 topics · 80 min
- 1 Introduction to Problem-Solving
- 2 Step 1: Define the Problem and Identify Its Root Cause
- 3 Step 2: Brainstorm Solutions to a Problem
- 4 Step 3: Research and Evaluate Possible Solutions
- 5 Step 4: Implement the Best Solution
- 6 Step 5: Evaluate Your Results
- 7 Summary
- 8 Quiz
A Step-by-Step Guide to Problem-Solving
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Scenarios