Leadership
A Manager's Guide to Resolving Team Conflict
You’d love for your employees to always get along. But the reality is that disagreements happen when you bring together people with different personalities, opinions, and values. As a manager, you need to keep an eye on potential conflicts between employees and help them resolve issues effectively. Otherwise, your team...
Skills you will build
About this course
You’d love for your employees to always get along. But the reality is that disagreements happen when you bring together people with different personalities, opinions, and values. As a manager, you need to keep an eye on potential conflicts between employees and help them resolve issues effectively. Otherwise, your team’s morale, productivity, and communication may take a hit. In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.
Course outline
15 topics · 75 min
- 1 Rethinking the Role of Conflict at Work
- 2 Understanding Why Conflict Happens
- 3 Assess Your Approach
- 4 Approach #1: Avoid
- 5 Approach #2: Appease
- 6 Approach #3: Compete
- 7 Approach #4: Bargain
- 8 Approach #5: Collaborate
- 9 Which Approach Is Best?
- 10 Steps to Mediating Conflict Between Employees
- 11 What to Do When Conflict Turns Into Abuse
- 12 How to Respond to an Angry Employee
- 13 Do's and Don'ts
- 14 Summary
- 15 Quiz
A Manager's Guide to Resolving Team Conflict
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