Professional Skills
A Guide to Empathy at Work
Empathy – the ability to understand and share other people’s emotions – is critical in the workplace. Customers want to feel appreciated for their business and acknowledged when they have a problem. Employees want to feel valued and for their coworkers and managers to notice when they’re happy or in distress. In this c...
Skills you will build
About this course
Empathy – the ability to understand and share other people’s emotions – is critical in the workplace. Customers want to feel appreciated for their business and acknowledged when they have a problem. Employees want to feel valued and for their coworkers and managers to notice when they’re happy or in distress. In this course, you’ll first learn what empathy is and why it’s an essential business skill. Then, you’ll uncover how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy. so that you can use the information you get to make changes for the better.
Course outline
7 topics · 55 min
- 1 What Is Empathy?
- 2 The Importance of Empathy at Work
- 3 Communicating With Empathy
- 4 Overcoming Empathy Roadblocks
- 5 Strategies for Building Empathy
- 6 Summary
- 7 Quiz
A Guide to Empathy at Work
Free
Start learning- Certificate on completion
- Access on phone and desktop
- Interactive course
- Scenarios